“We’ve designed this trial to enhance flexibility, allowing riders to work whenever they want by logging on-and-off as desired,” they said. “Rider feedback is key to everything we do, and we’ve built in a process throughout the trial to ensure that continuous communication and drop-in information sessions are available to all riders.” They added:
The 2.2km size of each delivery zone has been designed with delivery distance and time in mind. Following extensive testing, this zone size was found to be the optimum size to ensure that riders could complete two to three orders an hour safely and with plenty of time, while still receiving fees of more than £10 per hour across the lunch and dinner times our riders work. Along with increased flexibility, we’ve seen average hourly fees for riders in previous trials rise to over 2.1 times the previous payment model at our busiest times. Our riders’ feedback is important to us and we’re keen to hear more about the London riders’ concerns, so we can continue to improve our payment model and delivery experience.