‘Slightly unnerving’: Greene King enlists AI to answer pub phones April 29, 2026 Greene King has turned to AI-generated assistants to staff its bars as hospitality firms battle to absorb rising costs, City AM can reveal. The Chinese-owned pub chain, one of the UK’s largest, is using a “virtual assistant” named “Charlie” to answer the phone at a number of sites, including in London. The shift to digital [...]
Whitbread hopes to win back investors with £1.5bn property sell-off April 29, 2026 Premier Inn owner Whitbread will hope to win back investors when it announces a £1.5bn sell-off of a shedload of its property portfolio on Thursday. The FTSE 100 giant is gearing up for its full-year results later this week, and aims to please its investors with a cash injection to turn the corner on a [...]
End of the runway for Gatwick as top court kicks out insurance lifeline April 22, 2026 Gatwick Investment’s appeal against insurance giant Liberty Mutual has been struck down over whether insurers can deduct government furlough payments from business claims. The Supreme Court ruled that insurers do not have to pay an estimated £1bn to the hospitality and leisure companies involved in the case that suffered financial losses during the pandemic because [...]
Tube strikes could cost London up to £760m this year April 22, 2026 Tube strikes planned until June could cost London’s economy up to £760m altogether, analysis provided to City AM has estimated. Lost working days due to uncertainty over the terms of 24-hour strikes is set to lead to hundreds of millions of pounds in lost income, economists have said. The Centre for Economics and Business Research [...]
‘Devastating’ tube strikes: Pubs brace for 40 per cent sales hit April 20, 2026 London’s pubs and restaurants are bracing for a knock of as much as 40 per cent of daily sales from this week’s tube strikes as industry leaders warn of the “devastating” impact on hospitality. The capital’s hospitality industry is set to be the hardest-hit from the industrial action, which is due to begin at noon [...]
‘Relentless pressures’: More hospitality firms forced to shut even before Iran war April 17, 2026 The rate of corporate collapse in hospitality surged in February in signs the sector was struggling to stay afloat even before the Iran war brought further cost pressures. The number of accommodation and food service firms declaring insolvency jumped by 22 per cent to 270 in February, according to government data. This acceleration of the crisis [...]
Brewdog could mount $1bn resurgence, new owner says April 16, 2026 The new owner of Brewdog has said the craft beer brand can be worth $1bn, as the firm tries to “rebuild” the brand to its former glory. Tilray, a US-based cannabis and alcohol products firm, said it plans to pile significant investment into Brewdog to make it profitable next year and propel it towards a [...]
Franco Manca shuts 16 restaurants, blaming ‘disproportionate’ taxes April 15, 2026 Franco Manca has taken aim at “disproportionately high” taxes facing the hospitality sector after the pizza parlour shut 16 restaurants in a structural overhaul. The privately-owned restaurant chain said it is suffering from high VAT and “significant” hikes to national insurance and minimum wages, with the site closures to cost hundreds of jobs. The move [...]
Pizza king points to youth joblessness as restaurant group eyes takeovers April 15, 2026 The boss of restaurant group Bow Street raised concerns over youth joblessness as the firm behind Dim T slipped into an annual loss, but outlined his dealmaking plans. David Page, now the chief executive of the Aim-listed firm, is a former boss of Pizza Express and played a key role in the expansion of Franco [...]
Tottenham Hotspur hospitality: Trendsetting innovation in action April 14, 2026 City AM visited the Tottenham Hotspur Stadium during Tyson Fury’s fight with Arslanbek Makhmudov. Trends change, and keeping up with them can be difficult. Haute Couture fashion houses pump out two collections each year; whether you’re an Xbox or PlayStation user can alter depending on technological advancements in model generations; across sport, meanwhile, the “in” [...]