Troubled bank TSB has apologised to its customers today after its online banking service crashed, leaving some customers unable to remotely access their accounts.
The bank’s online and mobile banking services suffered “intermittent issues” on Sunday which has led to a slow service today.
A spokesperson said: “We’re really sorry that some of our customers are experiencing intermittent issues with online and mobile banking. There was an issue yesterday afternoon which was resolved, however customers may be experiencing a slowness in service. Customers are still able to use their cards as normal. We’d like to apologise for any inconvenience this may cause.”
The bank has been roiled by a series of IT issues this year after the migration of the records and accounts of 5.2m customers from its old owner Lloyds Banking Group to its present owner Spanish bank Sabadell.
Angry customers tweeted their feelings about the bank to its corporate Twitter account.
It’s about time you got serious about customer care rather than the indifferent service you’ve been providing in the last few months. Your service record is appalling. You treat your customers with indifference and your complaints resolution is abysmal by any standards.
— Jean Thierry 💙 (@MutliRaceMan) September 3, 2018
Nice one I can't see my accounts. Great. When will you learn.
I think it's time to change banks.
— Rob Willis (@RobWillis2) September 2, 2018
Always very sorry yet here we are again, TSB you should be ashamed of this appalling service. I need to access my account!!!
— Michelle Hotchen (@ShellyHotch83) September 2, 2018
Customer displeasure at the repeated IT outages saw the bank fall from fourth to last place in a poll of customer service at major UK banks released last week.
In the MoneySavingExpert.com survey 49 per cent of those that rated the bank considered its service poor with just 23 per cent rating its service as great.