Wednesday 30 October 2019 3:07 pm

Technical issue with Revolut app leaves customers unable to sign in

Some Revolut customers have been left unable to sign in to the banking app due to a technical issue.

Customers of the fintech giant took to Twitter to report seeing an error message when they tried to log in to its app, with some complaining of long waits to speak to customer service agents.

Read more: Starling Bank launches euro debit card in challenge to Revolut

A problem with the app’s sign in system was detected just after 1.30pm, according to Revolut’s website.

Revolut offers customers services including fee free currency exchange, commission free stock trading, and cryptocurrency exchange, as well as a pre-paid debit card.

One Twitter user complained of being out of the country and unable to access their account.

“I’m really sorry but I still cannot get into my account, and since I’m abroad I’m quite embarrassed at the moment,” they said.

Another complained of being unable to use the app’s trading services, tweeting: “Card payments and ATM withdrawals might be working as normal. But do you know what’s not? Revolut Trading. Can you maybe take a guess at a potential downside to not being able to access an account used for buying and selling stock when the market opens? Because I can…”

A Revolut spokesperson said: “We are currently experiencing a technical issue that is preventing some customers from logging into the app.”

Read more: Revolut in bid to raise £1.2bn and become Europe’s most valuable fintech firm

The spokesperson said card payments and ATM withdrawals were working as normal, and the fintech’s engineers “are currently working on restoring access as soon as possible”.

“We’re really sorry for the inconvenience caused to our customers, and we are keeping them updated every step of the way,” they added.

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