UK broadband speeds among the slowest in Europe September 2, 2020 The UK has tumbled further down the global broadband speed rankings to rate as one of the slowest countries in Europe. In an annual study of the average broadband speeds of 221 countries and territories, the UK dropped 13 places to rank 47th fastest in the world. Last year Britain placed 34th for average broadband [...]
A third of customers overpay for mobile phone contracts, watchdog says August 28, 2020 A third of customers are overpaying for mobile phone contracts, with some people paying an extra £400 each year, according to the latest research. One in three customers are still being charged the full price of their contract even after paying off the cost of their handset. According to the research by Which, customers of [...]
Talktalk worst performing broadband provider for customer satisfaction August 21, 2020 Talktalk was the worst performing broadband provider for customer satisfaction last year, according to the latest research by the UK telecoms watchdog. A survey by regulator Ofcom found that overall satisfaction levels among Talktalk customers were lower than average, with an approval rating of 78 per cent. Customers were also less satisfied than average with [...]
Social media news consumption drops as trust declines August 13, 2020 The number of people accessing news through social media has fallen in the last year as trust in online platforms has slipped, new figures have revealed. The proportion of Brits using social media sites to stay up to date with the latest stories slipped to 45 per cent in 2020, down from 49 per cent [...]
ITV investigated by watchdog over viewer competitions August 11, 2020 ITV is facing a probe by the media watchdog over its viewer competitions after the broadcaster admitted that some postal entries were never counted in its prize draws. ITV referred itself to Ofcom after discovering that some postal entries were not entered into the winner selection process for six competitions between 2014 and 2019. The [...]
MPs urge watchdog to probe BBC jobs cuts amid fears over local output August 10, 2020 A group of MPs has urged Ofcom to probe the BBC’s plans to cut hundreds of jobs in its local news division amid concerns the broadcaster is failing in its public service obligations. In a letter to Ofcom chief executive Dame Melanie Dawes, the MPs called for an urgent response to the proposed cuts before [...]
Coronavirus: Screen time soars as adults spend half their day on devices August 5, 2020 A surge in screen time during lockdown saw adults in the UK glued to their devices for more than 40 per cent of the waking day, according to new research. In its annual study of the nation’s media habits, industry watchdog Ofcom found that adults in the UK spent an average of six hours and [...]
BT blames coronavirus as profit and revenue shrink July 31, 2020 Coronavirus blunted profit and revenue at BT in the three months of lockdown to the end of June, the UK telco said today. The figures Revenue shrank seven per cent to £5.24bn, primarily due to the economic fallout of coronavirus. And profit before tax fell 13 per cent year on year to hit £561m as [...]
Openreach to deliver fibre to 3.2m extra homes as it slams government inaction July 29, 2020 BT’s infrastructure arm Openreach has pledged to extend its fibre service to 3.2m extra homes by 2025, as it said the government was “running out of time” to meet its connectivity targets. Openreach today unveiled plans to bring full-fibre broadband to the UK’s “hard-to-reach” areas, as part of BT’s £12bn plan to connect more than [...]
UK broadband customers to save £270m following Ofcom review July 28, 2020 Broadband customers who choose not to sign up to contract deals are set to make total savings of £270m each year from pricing changes following a new Ofcom review. A report released today by telecoms watchdog Ofcom found that broadband companies are failing to protect customers from high out-of-contract prices, in a move that is [...]