3 boss unveils plan to double customers September 27, 2011 THE NEW boss of mobile network 3 yesterday laid out ambitious plans to double the firm’s customers but said he is “very worried” rivals will attempt to dent its plans by delaying the upcoming mobile spectrum auction. David Dyson, speaking publicly for the first time since taking the reins from Kevin Russell, said he plans [...]
TalkTalk tops complaints league table September 22, 2011 TALKTALK once again topped the table of most complained about phone and broadband providers, according to new research by Ofcom. The X-Factor sponsor received more than three times as many complaints per 1,000 customers as its closest rival for its phone services and twice as many regarding its broadband packages. However, the number of complaints [...]
PERSONAL FINANCE NEWS September 7, 2011 NEW MOBILE APP FOR INVESTORS Hargreaves Lansdown has released a new smartphone app, allowing investors to view their Isa, Sipp and other investments on both iPhone and Android systems. Ofcom figures show that 27 per cent of UK adults now own a smartphone.“The age of connected computing is with us,” says Richard Hunter, head of [...]
WHAT THE OTHER PAPERS SAY THIS MORNING August 31, 2011 FINANCIAL TIMES TOBACCO TRADE GROUP CHIEF QUITS The head of the UK tobacco industry’s main trade body has resigned after failing to persuade the coalition government to rescind anti-tobacco measures introduced under Labour. Christopher Ogden will step down in October following a review of the organisation’s structure initiated by its members, British American Tobacco, Imperial [...]
Ofcom fines TalkTalk £3m August 18, 2011 OFCOM has handed out a £3m fine to telecoms provider TalkTalk after it incorrectly billed tens of thousands of consumers for services they had not received. TalkTalk yesterday said it was “disappointed” by the size of the fine – a record for a telecoms company – but said it will not appeal it. After a [...]
Smartphones are taking over our daily lives August 3, 2011 THE latest iPhone or Blackberry may be a must-have fashion accessory but a new survey suggests smartphones are now shaping the way we behave. Over a quarter of adults and nearly half of all teens own a smartphone, with uptake increasing at a blistering rate, according to a study by media regulator Ofcom. When asked [...]
WHAT THE OTHER PAPERS SAY THIS MORNING July 26, 2011 FINANCIAL TIMES LAW FIRM STOPS WORK ON INQUIRY INTO PHONE HACKING BCL Burton Copeland, the law firm, is no longer advising News International about an investigation into phone hacking. The firm stopped working for NI, which publishes Rupert Murdoch’s UK newspapers, last week, insiders familiar with the situation said, after it was called in at [...]
News Corp is not a fit or proper owner of a British broadcaster, says our panel July 24, 2011 VOICE OF THE CITY NEWS Corp is not a “fit and proper” owner of a UK television broadcaster following the phone hacking scandal, according to the City A.M./PoliticsHome Voice of the City panel. Under the Broadcasting Act 1990, media watchdog Ofcom must ensure that owners or shareholders of broadcasting companies are “fit and proper” to [...]
OFCOM CROWNS T-MOBILE TOP OF THE POLLS July 21, 2011 T-MOBILE yesterday topped a poll of customer satisfaction with their network operators, with a 72 per cent approval rating, according to watchdog Ofcom (led by Ed Richards, pictured). O2 finished a close second, with Orange, Virgin Media and Vodafone all within three per centage points. BT was voted the top landline provider. Orange topped the [...]
BT forced into making cuts on broadband rate July 20, 2011 BT will have to cut the wholesale prices it can charge Internet Service Providers (ISPs) using its broadband network by 12 per cent on top of inflation each year, under a decision made yesterday by the regulator Ofcom. The price reduction, which will be in place by mid August of this year and continue until [...]