Customers vent fury on firm’s Ideas Bank site June 24, 2012 NATWEST’S “Ideas Bank” page for customer interaction has been flooded with complaints, exposing fury and distress among holders of RBS group accounts. Users of the bank’s web-site have made popular posts demanding chief executive Stephen Hester’s resignation. They have also sought compensation beyond what has been promised, and have blamed the group’s IT policy. Perhaps [...]
RBS and Natwest problems could continue into weekend June 22, 2012 Customers of RBS and NatWest have continued to face issues with their bank accounts today, as account balances again failed to update properly overnight. The issues with the banking group’s IT systems have left customers unable to make payments or receive wages, while many others have been left confused about whether they can access the [...]
Not so helpful banking: clients furious over glitches at Natwest June 21, 2012 NATWEST and RBS were hit by a tirade of angry complaints yesterday after technical glitches prevented customers from accessing their accounts. In a major embarrassment for the banking group, transactions were not processed, account balances were not updated and customers were not able to log into online services. NatWest’s “Ideas Bank”, a forum to encourage [...]
WHO’S SWITCHING JOBS June 20, 2012 Sciens Tim Wilkinson has been appointed president of Sciens Fund of Funds Management Holdings, part of the Sciens Capital Management Group. Prior to joining the firm he was managing director at Russell Investments, and spent 15 years with Citigroup, latterly as global head of transition management. Wilkinson started his career at SG Warburg Securities. Banque [...]
No card won’t mean no cash with new app June 12, 2012 MOBILE banking embarks on a new trajectory today with the launch of GetCash, the first service that allows money to be withdrawn from a cash machine without the use of a debit card. From today, RBS or NatWest customers who use their bank’s mobile app will be able to take cash out of an ATM using a [...]
CITY MOVES | WHO’S SWITCHING JOBS June 12, 2012 Bargate Murray Alfred Merckx has been appointed as a partner and head of the City law firm’s newly formed aviation department. He joins from Dubai-based JetEx Flight Support, where he was general counsel. Merckx has extensive experience in business aviation and has served as a partner at Sinclair Roche and Thomas Cooper. Ixaris The electronic [...]
RBS picks a second Australian banking boss for its retail arm May 7, 2012 ROYAL BANK of Scotland has once again turned to the Australian banking sector to recruit a boss to lead its UK retail banking arm. Commonwealth Bank of Australia (CBA) said yesterday its group executive of retail banking, Ross McEwan, has resigned and will join RBS to replace Brian Hartzer, who was hired from another Australian [...]
Persimmon says government scheme is boosting enquiries April 19, 2012 PERSIMMON yesterday said it enjoyed a strong start to the year, with the government’s NewBuy scheme helping boost demand during the spring selling season. The housebuilder, whose brands include Charles Church and Westbury, said it continued to outperform, with visitor levels to its sites over the first 15 weeks of 2012 up 10 per cent [...]
ADVISERS GLEACHER SHACKLOCK April 10, 2012 Timothy Shacklock is leading the team at Gleacher Shacklock which is advising Cobham. The company specialises in corporate mergers, acquisitions and strategy. Shacklock, the former deputy chairman of Dresdner Kleinwort Wasserstein, founded Gleacher Shacklock in 2003. He has advised on a number of Europe’s most prominent corporate finance transactions, including the reorganisation of British Aerospace [...]
WOLFSON PRIZE: THE SHORTLIST April 4, 2012 JENS NORDVIG Nomura Securities Jens and his colleague Nick Firoozye argue the treatment of foreign law debt contracts is of crucial importance because there is around €10 trillion outstanding. Their essay says debt contracts falling under national or local law should be redenominated into a new currency, while debt contracts falling under foreign law should [...]