These are the most complained about broadband, phone and pay TV firms, according to Ofcom September 28, 2016 Telecoms regulator Ofcom has revealed the most complained about broadband, phone and pay TV providers for the three months from April to June. “We expect providers to make customer service and complaints handling top priorities," said Ofcom's consumer group director Lindsey Fussell. "While complaints have gone down, providers must work harder to better serve their [...]
Three joins call for Openreach to be split from BT September 26, 2016 Mobile challenger network Three has added its voice to calls for BT to be stripped of its infrastructure arm, Openreach. The Fix Britain’s Internet campaign, led by TalkTalk’s Dido Harding and already backed by Sky and Vodafone, has been asking people to write to the telecoms regulator Ofcom. In July Ofcom proposed Openreach be legally [...]
Telefonica calls up bankers for O2 market float September 25, 2016 Telefonica, the Spanish owner of mobile network O2, has stepped up plans to float the business in London. It’s appointed a top team of investment bankers, with Barclays leading the deal. UBS and Morgan Stanley will also be working to sell O2 to investors, with a fourth bank expected to be named in shortly. Read [...]
No respite for ISPs as one in four customers say they’re willing to switch broadband provider this year September 22, 2016 Competition in the broadband market is showing no signs of slowing, despite the regulator complaining customers could be finding switching too difficult. According to new study from big four accountant EY as many as one in four broadband customers are willing to switch provider this year. That's up from just over one in five (21 per cent) in [...]
Wireless broadband provider Relish launches same-day broadband service September 21, 2016 Rising demand for same day delivery services has spread to the broadband market. London wireless broadband provider Relish has announced it will deliver its 4G router by same day delivery, if orders are placed before 12pm. The announcement comes amid rising criticism of how long it takes some of the UK's biggest internet service providers to get [...]
US teleco AT&T wants to send internet via power lines September 21, 2016 US teleco AT&T has unveiled ambitious plans for wireless internet using power lines. Amid rising concerns that fiber broadband is going to be too costly and difficult to roll out nationwide, tech and telecoms firms are searching for alternatives to traditional internet connections. AT&T reckon the technology will be easier to deploy than fiber, can run over license-free spectrum [...]
ITV and Sky buy stakes in 24-hour video gaming TV channel September 20, 2016 ITV and Sky have bought stakes in the owner of a channel that screens video gaming 24 hours a day. The broadcasters have each invested £1.55m in Ginx TV for 16.5 per cent shareholdings. Both companies also have the option to increase their stakes. Read more: Sky invests $1m in air Drone Racing League in the [...]
London in line for new Internet of Things hubs September 20, 2016 The so-called Internet of Things (IoT) scene in London is set to get a boost from the government. The Innovate UK-funded Digital Catapult – set up to help small businesses grow their digital capabilities – is rolling out 50 IoT hubs around the capital, called the Digital Catapult Things Connected programme. Businesses will be able [...]
Three dials into conference call with Gamma for mobile service September 19, 2016 Mobile network challenger Three has teamed up with business telecoms provider Gamma for a business mobile service. The mobile-for-business market is currently dominated by O2, Vodafone and EE. Three and Gamma think they can win business by offering features like call recording, call queuing, and forward calling. The service will be launched at the end [...]
BT and Virgin to vouch for UK’s broadband flair September 18, 2016 Rivals BT and Virgin Media will this week launch a joint advertising campaign to defend the UK’s broadband. Ads running in newspapers across the country will claim there has been a combined £15bn of investment in the UK’s broadband infrastructure over the past five years and highlight average download speeds are faster than in Germany, France, [...]