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By: Rocio Concha

Rocio Concha is Director of Advocacy and Policy at Which?

All 4 Articles
  • Why Which? is launching a super-complaint over insurance market failings

    Opinion

    Insurance companies are letting consumers down badly. Today Which? is calling for a fundamental reset of the market, says Rocio Concha  Which? is today using its statutory powers to submit a super-complaint to the Financial Conduct Authority, calling for a fundamental reset in how home and travel insurance companies treat their millions of customers. Insurance [...]

    The FCA is helping City firms deploy AI safely
  • Inflation figures may be good news for Sunak, but millions will still be left poorer

    rocio concha

    The economy may cheer today's inflation figures, but the cost of living crisis is far from over for millions of Brits, writes Rocio Concha

    Could bots and deepfakes steal the next general election? The UK cyber agency has warned the next general election is at risk of being swayed by them.
  • Sweeping powers to hike broadband bills must be stopped

    rocio concha

    Consumer group Which? has accused Virgin Media of 'breaking the law' with new price increases.

  • It’s time businesses use their plethora of data to assist so many struggling costumers

    July 12, 2022

    Whatever drama is unfolding in Westminster, tackling the cost of living remains consumers’ number one priority. There is still so much work to be done to help millions of people facing dire financial situations. The government has already announced new measures to support consumers, such as help with soaring energy bills. But it could go [...]

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