By: Jess Chan

Jess Chan is a reputation consultant at Infinite, advising leading international corporates, technology companies, C-suite executives and professional services firms on strategic, litigation and crisis communications. She has a particular interest in the sport business sector.

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Manchester City owners must get messaging right or risk own fans turning against them

Sport Business

Sport fans aren’t just consumers but stakeholders so what Manchester City say during their crisis could be existential for them, write Jess Chan and Matthew Gilleard. “Some people believe football is a matter of life and death…I can assure you it is much, much more important than that.” So said Bill Shankly, encapsulating both sport’s [...]
Good call: How Wimbledon’s comms help it to avoid break points

Sport Business

Wimbledon’s success lies in heritage, prestige and scale but its disciplined communications also give it a competitive advantage, writes Jess Chan. Wimbledon is one of the most commercially successful institutions in global sport. I won’t dispute that its heritage is to be credited for its prestigious reputation. But its biggest competitive advantage is how it [...]

MPs press competition watchdog to probe live music industry’s ‘dominant’ firms

What drinking alcohol at football could tell us about sporting fandom

Is this Europe’s weirdest holiday? Bog swimming in Estonia

By: Jess Chan

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