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By: Andrew Busby

Andrew Busby is Global Retail Industry Leader at Software AG

All 14 Articles
  • Olympia reborn: Inside a £1.3bn makeover for a 140-year-old icon

    Opinion

    Bringing a Victorian building into the modern age was a labour of love, but the method was “deceptively simple”, Olympia CEO Michael Volkert tells Andrew Busby Opened in 1886 as a Victorian temple to spectacle – trade fairs, Vivienne Westwood’s first runway show, Pink Floyd and Jimi Hendrix under the same cast-iron roof – Olympia [...]

    Elegant red carpet event on Olympia Way showcasing celebrity arrivals and glamorous fashion in a bustling evening atmosphere.
  • As inflation pushes hospitality prices up, customers’ patience will also start to wane

    Andrew Busby

    Last week I had the painful, and for many people, familiar experience of trying to contact an airline to redeem evouchers. Mine was a simple request but not one I felt an online chat would resolve. After navigating a tortuous route through a myriad of menus, I was informed that they were too busy to [...]

    Sales have slumped this November as Black Friday didn’t give online retail the boost it needed.
  • Covid Secure: we’ve spent too much time on hand sanitiser and not enough on fresh air

    The roll-out of the vaccine continues to be an unequivocal success story for this country, and long may it continue. Earlier this month, however, the Government made a crucial change in its communications strategy – “hands, face, space” became “hands, face, space, fresh air”.  This is a subtle, yet significant amendment. It points to the [...]

    Boris Johnson Visits East London Shops As More Businesses Prepare To Reopen
  • Are supermarkets right to return their business rates relief to the Treasury?

    December 7, 2020

    Are the big supermarkets right to return their business rates relief to the Treasury? Josh Williams, speechwriter and managing director at The Draft, says YES. Doing well in a crisis is a risky business. There is a thin line between those who turn a profit and those who profiteer. The supermarkets have had a good [...]

  • Tis the season for retailers to rethink the Christmas chaos

    December 2, 2020

    Today, Wednesday 2 December 2020, is likely to be like no other for retail. A month after many retailers were obliged to close at the very moment they would be expecting to enjoy their busiest time of year, and with just three weeks to go before the big day — Christmas — itself, they are [...]

  • From hero to zero: How supermarkets became the villains of the pandemic

    November 20, 2020

    The recent news from Public Health England (PHE) that supermarkets are the most frequent common exposure setting for those catching Covid-19 in England is both shocking and devastating. But should we really be too surprised? PHE used data collated from the NHS test and trace app during the lockdown in November when supermarkets, as in [...]

  • There is another way out of these Hotel California lockdowns

    November 5, 2020

    With the nights now drawing in, the weather growing more miserable by the day, and another lockdown starting today, this is beginning to feel more like being trapped in the Hotel California.  We’re all just prisoners here, of our own device.  But what if there was a better way out? According to official figures, Covid-19 [...]

  • Woolworths may not be making a return, but our love of retail is

    October 28, 2020

    Admit it, you did it, I did it, we all did it at least once — pinching from the pick n mix at your local Woolworths.  And sadly, all that came to an end in December 2008, when all remaining Woolworths stores were shuttered for good. As a nation we mourned. We mourned the loss [...]

  • Help retail workers weather the mental health storm

    October 21, 2020

    You’re having “one of those days” — you know, the kind we all seem to be having with increasing regularity.  But you’ve got to pop to the shops to pick up some essentials. Parking is a nightmare, and to cap it all, it’s raining. You’re anxious about all sorts of things and quite frankly, you’re [...]

  • Christmas isn’t cancelled — Santa is accepting buy now, pay later

    October 13, 2020

    One thing’s for sure: we’re going to be tempted to spend more than ever this Christmas, because 2020 has not been a joyful year.  Let’s face it, if 2020 were a wine, it would be reduced to being a bin-end, and a pretty poor one at that. But as furlough unwinds, and with a no-deal [...]

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