Class action vehicle lawsuit settles at £55m less than original value Legal A class action lawsuit representing millions of UK motorists and businesses affected by inflated shipping fees has settled for £57m less than its original £150m target. The claim, brought by class action representative and former Which? campaigns specialist Mark McLaren, alleged that from October 2006 to September 2015, leading European shipping companies had breached competition [...]
John Lewis, Debenhams censored over Black Friday ads Retail John Lewis, Debenhams and Boots have been censored over “misleading” Black Friday ads after being accused of overstating the discounts on offer to shoppers. The three retail giants have had their adverts banned by the Advertising Standards Authority (ASA), which monitors ads using an AI-powered tool. The watchdog has been cracking down on retailers’ pricing claims [...]
The Debate: Should you use AI for financial guidance? Opinion Many Brits have turned to AI chatbots for financial guidance, but should they? We get two experts to go head to head in this week's Debate.
Why Which? is launching a super-complaint over insurance market failings September 23, 2025 Insurance companies are letting consumers down badly. Today Which? is calling for a fundamental reset of the market, says Rocio Concha Which? is today using its statutory powers to submit a super-complaint to the Financial Conduct Authority, calling for a fundamental reset in how home and travel insurance companies treat their millions of customers. Insurance [...]
One time passcodes fuel rise in digital wallet fraud August 28, 2025 Warnings have emerged over the security of digital wallets, following a report by consumer group Which? found widespread use of easily compromised one-time passcodes (OTPs) by some banks, leaving customers increasingly open to fraud. The investigation, which surveyed fifteen high-street and digital banks, found that the majority are still relying on SMS OTPs to verify [...]
‘Alarming’ drop in UK consumer confidence over last year August 16, 2025 Consumer confidence in the future UK economy has plummeted over the last year, figures suggest. Confidence has tumbled by 31 points over the last year, from an average of minus nine between May and July 2024 to an average of minus 40 between May and July this year, Which?’s Consumer Insight Tracker shows. On average [...]
Vets complaints service for pet owners ‘completely unjust’, says consumer body May 30, 2025 Britain’s pet owners are being underserved by the vet industry’s complaints service, according to a leading consumer body. Which? found that the complaints process is “often stacked against pet owners”, with owners put off making a complaint and limited help for those that do. The findings come amid a watchdog probe into the vet sector, [...]
Mark Kleinman: Monzo chief lands windfall amid listing debate March 27, 2025 Mark Kleinman is Sky News’ City Editor and the man who gets the Square Mile talking in his weekly City AM column. This week, he tackles a nice payday for the Monzo boss, an unlikely friendship, and the great British export that is the Premier League. Bravery or foolhardiness? Klarna’s decision to press the button on a US initial [...]
Booking.com prone to scammers due to weak security, warns watchdog March 11, 2025 A lack of effective security measures is leaving Booking.com vulnerable to scammers, consumer champion Which? has warned. Which? said the platform suffers from an easily hacked messaging system, failure to remove scam listings, and a lack of identity checks on property owners. The watchdog’s findings, which come as the Online Safety Act‘s illegal codes are [...]
Which? files £3bn claim against Apple over competition breaches November 14, 2024 Consumer rights group Which? has hit Apple with a £3bn lawsuit for alleged breaches of UK competition law in relation to its Icloud services.