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service charge

  • Tip off: here’s how to fix infuriating service charges in restaurants

    Opinion

    Faced with high staff costs, restaurants are finding ways around new laws to make sure waiters can keep their tips. There is a better way, says Richard Crampton Platt “Call it whatever you want, it’s still theft!” I said to my flabbergasted general manager. It was bright and early on a Monday, we were sitting [...]

    A London restaurant chain has banned customers from paying a tip by card and introduced a 15 per cent “brand” fee instead, just three months before a new legislation makes it compulsory to give staff tips. 
  • Flat owners in London feel the squeeze as service charges balloon

    Property

    The average annual service charge on London flats has risen close to 10 per cent over the last 12 months, piling further pressure on cash strapped city dwellers. 

    renters right bill comes into law

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