South East Water told to cough up £31m and improve infrastructure Water South East Water has been ordered to cough up a hefty redress and create an improvement plan for its operations after multiple investigations by the industry regulator found failures in its infrastructure and customer service. The utility firm – which supplies drinking water to 2.3m customers across the likes of Kent, Sussex and Surrey – [...]
‘Very concerned’: City watchdog scolds motor finance lenders over £9bn redress scheme Banking The City watchdog has warned motor finance lenders it is “very concerned” with how prepared the industry is to implement its £9bn redress scheme, City AM can reveal. The Financial Conduct Authority (FCA) fired out letters to over 100 firms last Friday following a review of the sector’s plans to implement its under-fire redress program. [...]
Ovo to cough up £10.4m for exposing vulnerable customers to harm Energy Energy supplier Ovo is set to cough up a hefty sum after an investigation by the watchdog concluded that it had left vulnerable customers at risk of harm. The firm – which focuses on smart technology, green energy tariffs, and carbon-reduction goals – will pay £7m into Ofgem’s voluntary redress fund, which is used for [...]
British Gas to cough up £20m for ‘unfair treatment’ of vulnerable customers May 15, 2026 British Gas is set to cough up £20m after the watchdog closed an investigation into the energy giant and found it “fell short in its treatment of an unacceptable number of vulnerable customers”. The investigation looked into British Gas’ treatment of customers who had prepayment meters (PPMs) installed without permission, with consumers set to benefit [...]
Lloyds hit with highest FCA complaints as finance firms fork out £240m April 28, 2026 Lloyds Banking Group led the pack as the most complained about financial services group in the second half of 2025 as the industry forked out a near-quarter of a billion pounds to dissatisfied customers. Across its subsidiaries, the FTSE 100 giant was hit with a storm of 187,516 grievances to the UK’s financial watchdog in [...]
Motor finance compensation scheme set to fuel even more legal action March 31, 2026 The City watchdog has revealed its long-awaited motor finance redress scheme, but despite the bill for lenders coming in lower than predicted the scandal is not going away any time soon, as further legal action is expected. After a 2024 legal case ruled that car sales firms couldn’t lawfully receive commissions from finance firms unless they had [...]
FCA hires influencers to raise awareness of motor finance compensation scheme September 12, 2025 In its attempt to stop people using claims management companies or law firms to access the motor finance compensation scheme, the City watchdog has kicked off a £1m media campaign. The Financial Conduct Authority (FCA) is launching a £1m campaign to inform people that they don’t need to use a CMC or law firm to [...]
Post Office and Fujitsu chiefs ‘maintained fiction’ on faulty Horizon system July 8, 2025 Post Office and Fujitsu managers were aware the Horizon IT system was flawed and “maintained a fiction” that the accounting data it produced was accurate. In his report on the first part of an inquiry into the Post Office scandal, chair Sir Wyn Williams said dozens of postmaster victims of “wholly unacceptable behaviour” by business [...]
City regulators look to ‘modernise’ redress payouts after slew of scandals November 15, 2024 The Financial Ombudsman Service and the City watchdog are seeking to modernise the redress framework with a 'call for imput' from stakeholders