Vets complaints service for pet owners ‘completely unjust’, says consumer body May 30, 2025 Britain’s pet owners are being underserved by the vet industry’s complaints service, according to a leading consumer body. Which? found that the complaints process is “often stacked against pet owners”, with owners put off making a complaint and limited help for those that do. The findings come amid a watchdog probe into the vet sector, [...]
What’s wrong with the UK ticketing industry? May 20, 2025 It took just minutes for Oasis tickets to disappear. But, in the rush to secure a seat for one of Britain’s most anticipated reunion tours, thousands of fans were left empty handed, frustrated, and in too many cases – swindled. The chaos that followed didn’t just expose demand for a beloved band, but revealed the [...]
CMA to investigate Aviva’s £3.7bn Direct Line deal May 14, 2025 The UK’s competition watchdog has begun an investigation into insurance giant Aviva’s proposed £3.7bn acquisition of Direct Line. The Competition and Markets Authority said it had commenced its phase one inquiry to establish whether the deal would result in a “realistic prospect of a substantial lessening of competition.” The CMA has invited comment on the [...]
Google pays up as antitrust scrutiny heightens May 13, 2025 Google’s recent settlement of $1.38bn (£1.05bn) with the state of Texas marks a significant moment in the tech titan’s ongoing legal battles over both privacy violations and anti-competitive practices. The settlement, which resolves two major lawsuits filed in 2022, accused Google of secretly collecting biometric data such as facial recognition and local tracking, without user [...]
Alphabet slides as Apple eyes Google overhaul – and UK probe looms May 8, 2025 Alphabet – Google’s parent company – suffered its worst drop in shares since October on Wednesday, falling 7.5 per cent after the iPhone maker, Apple, revealed a historic sip in Safari search and hinted to a strategic shift to AI-powered rivals. This move may be the first signs of the end for Google’s long held [...]
CMA chair: ‘The UK desperately needs economic growth’ April 30, 2025 The CMA is evolving but we will always stick firmly to the fundamentals: Protecting UK consumers and promoting competition, says new chair Doug Gurr Today I’m speaking to my fellow chairs at a summit of the UK major regulators. It’s a privilege to be part of the deep collective experience and commitment of that group [...]
Businesses told to watch out as CMA complaints spike ahead of new powers March 26, 2025 Complaints to the Competition and Markets Authority (CMA) have jumped by almost a quarter in the year leading to the watchdog being handed more power. According to research commissioned by law firm Pinsent Masons, concerns raised about competition and consumer law surged by 23 per cent from 4,728 to 5,823 in the year to 30 [...]
Don’t look back in anger: Oasis fans misled by Ticketmaster, says CMA March 25, 2025 The UK’s competition regulator has accused Ticketmaster of misleading Oasis fans during the brand’s highly anticipated ticket sale, suggesting that some may have overpaid for seats that offered no real advantage. The Competition and Markets Authority (CMA) has demanded changes to how Ticketmaster labels tickets and displays pricing information, following widespread complaints from fans who [...]
Sky, BT, IMG, ITV and BBC: Broadcasters caught in freelancer pay fixing scandal March 21, 2025 The UK’s sports broadcaster heavyweights have been fined for unlawfully colluding to fix freelancer pay rates, leading to over £4m in penalties. BT, IMG, ITV and the BBC have all admitted to illegally sharing sensitive payment information and details to suppress wages for production staff. Sky, which also participated, avoided a financial penalty by reporting [...]
CMA clears probe into Microsoft’s OpenAI investment March 5, 2025 After months of scrutiny, Microsoft’s $13bn (£11bn) partnership with OpenAI has been cleared by the UK’s Competition and Markets Authority (CMA). The antitrust watchdog ruled that Microsoft‘s investment did not meet the threshold for a full-scale merger investigation, despite concerns over the tech giant’s influence on the AI startup. The CMA acknowledged that Microsoft gained [...]