Vets complaints service for pet owners ‘completely unjust’, says consumer body Retail Britain’s pet owners are being underserved by the vet industry’s complaints service, according to a leading consumer body. Which? found that the complaints process is “often stacked against pet owners”, with owners put off making a complaint and limited help for those that do. The findings come amid a watchdog probe into the vet sector, [...]
Pets at Home: Revenue dips but veterinary arm shows double-digit growth Retail Animal care retailer Pets at Home has reported a slight dip in profit due to lower retail revenue, although vet revenue has soared. The FTSE-listed company, which offers both pet purchases and vet care, told markets that revenue fell 0.2 per cent to £361.6m in the 12 weeks to January 2. Retail revenue fell 2.8 [...]
Pets at Home: Shares crater after retailer predicts slow growth in ‘subdued market’ Retail Animal care retailer Pets at Home described the market as subdued due to cautious consumers, and said it will grow more slowly than expected in the next six months – despite a big hit from the Budget. Shares fell more than 10 per cent in early trades, with the retailer’s share price now down nearly [...]
CVS: Vet probe weighs on profit but fundamentals ‘strong’ September 26, 2024 Veterinary group CVS has said that a competition probe into the vet sector, plus cost of living pressures and a cyber attack, negatively affected its performance over the last year. The Competition and Markets Authority (CMA) launched a formal probe into the sector in May. CVS shares plunged 20 per cent after the announcement, and [...]
Pets at Home: Revenue ticks up amid difficult year August 1, 2024 Total revenue at animal care retailer Pets at Home rose by one per cent to £441.1m in the 16 weeks to July 18, with like-for-like revenue up by 0.5 per cent.