Big six get 5.5m complaints in 2013
The big six energy companies received more than 5.5m complaints last year, according to new research from consumer group Which, with the most complaints coming from the last quarter of the year. “No industry wants unhappy customers but when you are dealing with nearly 27m customers things can occasionally go wrong,” said industry body Energy UK. “Energy companies are already making a number of changes which put customer service at the heart of what they do.”