Friday 7 September 2018 11:43 am

BA promises customer compensation after data breach as Monzo issues 1,300 replacement cards


Reporter at City A.M. covering banking, markets and insurance

Reporter at City A.M. covering banking, markets and insurance

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Customers financially impacted by a British Airways data breach will be “100 per cent compensated”, the company's chief executive has said today.

BA boss Alex Cruz promised full compensation for any customers who lose money as a result of the breach, which saw personal and financial details compromised.

He called the hack a "sophisticated, malicious criminal attack".

Read more: BA in data theft mess as 380,000 card payments 'compromised'

The company said that between 21 August and 5 September, at least 380,000 customers may have had their card payments compromised and urged those affected to contact their bank.

Digital bank Monzo has already issued 1,300 replacement debit cards to its customers who spent money with BA over the two-week period of the breach.

Users praised chief executive Tom Blomfield and the company for being “very proactive” in helping customers.

BA, having launched an investigation, has also told customers on Twitter they will not be left “out of pocket” and offered to pay for credit rating checks.

Read more: Dixons Carphone reveals flat growth for first quarter following data breach


Cruz told Radio 4's Today programme: "We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.

"We are committed to working with any customer who may have been financially affected by this attack, and we will compensate them for any financial hardship that they may have suffered."

 

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