TSB online banking woes continue into second week as customers complain about account access troubles
TSB’s online banking troubles persisted into a second week this morning, with customers complaining of trouble accessing their accounts and getting into the mobile app.
Yesterday, its online banking services were still only running at half capacity, a week after problems first emerged with a migration of computer systems.
In its most recent update online, TSB said it was continuing to work “around the clock to fix the problems”, as customers reported a myriad of troubles, from transactions being missing, to the mobile app being unavailable, to being unable to make payments.
Read more: TSB internet banking still running at half capacity
one week on and still having trouble getting my @TSB account on line ,beyond a joke…..— Karen Keatley Quayle (@karenquayle) April 30, 2018
@TSB internet banking down again through desktop. App a little slow but seems to be working for now. How long are fixes estimated to take?— Ste Hyatt (@SteHyatt) April 30, 2018
It’s working but the format is unreadable now.— Darcey The Border (@DarceyBT) April 30, 2018
@TSB Today is the day that ALL my remaining care staff are supposed to be paid, but I keep being told that my password is too long or too short whenever I try and make a payment.I have a speech impairment which means that telephone banking is not an option.— Michael Grimmett (@MichaelGrimmett) April 30, 2018
Your app is still not working, and hasn’t worked for over a week now. I have no idea if transactions have cleared, this is an absolute shambles.— Darren Scott (@darren_scott) April 30, 2018
The problems for the high street challenger bank began last week when a ve from Lloyds to new computer systems caused significant issues for thousands of customers. TSB had previously warned users it would be carrying out upgrades over the weekend between 4pm on Friday and 6pm on Sunday, but access issues continued after that.
After initially reporting the move had gone to plan, the bank was forced to carry out emergency works throughout last week, calling in experts from computing giant IBM to help.
The bank had tweeted that internet banking and its mobile app were back in shape last week, but customers continued to report troubles.
TSB boss Paul Pester has pledged that customers will not be left out of pocket due to the issues, apologising for the troubles and saying those affected will be compensated.
Shortly after the problems emerged, chair of the Treasury Select Committee, Nicky Morgan wrote to Pester demanding to know what went wrong.
Read more: TSB brings in team of experts from IBM to help tackle online banking chaos