Broadband speed advertising is misleading, MPs warn

James Nickerson
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The BIG said consumers need the power to leave contracts (Source: Getty)

A cross-party group of MPs has warned that broadband speed advertising is misleading and needs to be changed.

A report published by the group of 50 MPs said that consumers need to be able to hold broadband providers to account.

"Consumers must be given the power to hold their internet service provider to account when they let them down or outright mislead them into signing a contract that makes promises that bear no resemblance to the later reality," the report from the British Infrastructure Group (BIG) said.

"BIG will therefore be campaigning for mandatory refunds for anyone who has been mis-sold a broadband contract.

"Consumers also need the power to leave contracts if they are found to have been misled."

It said that other industries, such as airlines and banks, are obliged to compensate customers for errors and delays, the BBC reported.

In February, the government was accused by business leaders of a “poverty of ambition” when it came to UK broadband speeds.

The Institute of Directors (IoD) has also called for a new target for house­holds and business to have access to speeds of 10 gigabits per second (Gbps) by 2030, 1,000 times faster than the current official aim of 10 megabits per second (Mbps) by 2020.

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