Fake reviews are tipping point for much bigger online trust scandal Opinion From fake reviews to ChatGPT, the decline of consumer trust is now a major online infrastructure problem, writes Paul Armstrong.
Meet Gen Zalpha: The new generation up-starts reshaping consumer culture Opinion Forget Gen Z, it's Generation Zalpha whose commercial influence now matters in the advertising world, writes Ogilvy's Amelia Torode.
Reckitt: Durex condom maker strips back costs as profit inches up Retail Consumer goods giant Reckitt posted a bump to revenue in the last financial year as its cost overhaul strategy to focus on specific divisions ramped up. The blue-chip firm – which owns a massive portfolio of brands including Dettol, Durex, Lysol, Finish, Vanish, and Gaviscon – recorded a 5.2 per cent increase in revenue, driven [...]
Gloomy Brits’ sluggish spending set to drag on economic growth February 16, 2026 Brits continued to tighten their pockets in January as economists warned sluggish spend from consumers could trigger a “sustained drag on economic growth“. S&P Global’s latest Consumer Sentiment Index (CSI) showed a reading of 44.8, indicating further deterioration across household confidence with the figure remaining below the 50.0 mark that indicates neutrality. Whilst it crept [...]
Greggs shares tumble as baker gets burnt by flaky economy January 8, 2026 Shares in Greggs took a tumble on Thursday morning after “disappointing” sales growth from a subdued economy left investors with little to cheer for. The chain’s total sales in the golden quarter rose 7.4 per cent as it opened 207 new shops in the last 12 months leading to a net gain of 121 new [...]
British shoppers turn to AI as London high street sales falter January 7, 2026 As our beloved high streets grapple with rising business costs, decaying consumer confidence and yet another bout of tax uncertainty, AI agents are reshaping how consumers shop. A report published by the Information Commissioner’s Office (ICO) warns that that so-called ‘agentic AI’, a quasi-autonomous form of artificial intelligence, could shift from novelty to norm within [...]
UK consumers cut spending amid wider economic nerves December 30, 2025 UK consumers’ debit and credit card spending slumped in 2025 for the first time since the Covid-19 pandemic as wider economic nerves knocked confidence. Card spending fell 0.2 per cent in the last 12 months, according to Barclays, a sharp contrast to the 1.6 per cent growth recorded in 2024. Just a quarter of British [...]
HSBC follows Nationwide with branch pledge in bid to woo customers December 12, 2025 HSBC has promised it will not shut any branches in the UK until at least 2027 as the bank ramps up its efforts to appeal to customers. The FTSE 100 titan, which is Europe’s biggest lender, will invest £55.8m into its 327 branches in 2026, a 30 per cent increase on the £42m it spent [...]
Ashes: England cricket fans spend big to get over first Test defeat November 28, 2025 England’s travelling cricket fans splashed the cash in the aftermath of defeat in the first Ashes Test but locals tightened their belts despite Australia’s win, data shows. The Barmy Army spent 59 per cent more in the days immediately after the match, which ended inside two days in Perth, figures shared by Revolut with City [...]