The importance of empathy-driven experiences for finserv brands January 24, 2022 | Sponsored In recent years, financial services organisations have been measured on more than just their product offerings. Now, it’s about the overall customer experience, delivered on a consistent basis across all customer touchpoints, from digital to in-person. This is affecting customer acquisition and retention, as well as revenue and overall success. One of the most overlooked [...]
Aviation chiefs call for ‘new normal’ now with testing ditched for fully-jabbed fliers January 24, 2022 AIRLINE bosses have called on the government to rule out the introduction of border closures even if a new Covid-19 variant emerges. The government last week brought an end to so-called Plan B restrictions, which saw self-isolation rules and work from home guidance scrapped. With the UK believed to be past the peak of the [...]
A banker in the boardroom is exactly what our health service needs January 23, 2022 Over the past two years, rightly or wrongly, the NHS has become Britain’s national religion. So perhaps it’s a good thing that there’s now a banker in charge. One tiresome left-leaning news outlet this weekend titled its story about former TSB chief Richard Meddings’ new appointment thusly: “Fury as banker set to become chair of [...]
CarTrawler CEO Cormac Barry on the travel sector’s long road to recovery January 23, 2022 No more PCR tests before arriving in England and most travel restrictions out of the window. International arrivals will instead be asked to take a lateral flow test on arrival and only to self-isolate if it comes back positive. The UK government’s recent announcements were warmly welcomed by the UK’s aviation and tourism sectors, including [...]
UK’s largest ever health research project is looking for 5 million Brits January 23, 2022 A major health study which aims to predict who will get ill in their later years even before they show symptoms needs a record 5m volunteers. Hoped to be the UK’s largest ever health research programme, Our Future Health will track people throughout their lives in a bid to come up with new ways to [...]
Brexit onslaught: A third of all British business owners is not sure their company will still exist in a year’s time January 23, 2022 Nearly one in three fear their company will close before the end of this year, primarily as the long-term effects of Brexit start to bite, according to alarming data shared with City A.M. this week. A slightly bigger number, 37 per cent, don’t think their business will survive until the end of 2027, as more [...]
Nation of hungry entrepreneurs: Two in three UK employees plan to launch their own business January 22, 2022 A record two in three British employees plan to start their own business at some point in the future, a jump of more than 10 per cent compared to a year ago, according to new data shared with City A.M. this morning. In fact, one in ten Brits don’t want to wait and plan to [...]
Four day working week reaches UK hospitality as iconic Landmark London hotel puts chefs on more pay for less time January 22, 2022 The Landmark London hotel has become the first major hospitality company in the UK to embrace the four day working week trend, telling City A.M. that its chefs will shave off one day a week from February without losing any of their pay. In fact, the five star Grand Dame hotel said its chefs will [...]
Q&A: why tackle harmful deforestation – and how? January 21, 2022 | City Talk With around 80% of terrestrial biodiversity existing in forests, deforestation poses a critical threat. It also has a broader impact on climate change, human rights and even global health, as the Covid-19 pandemic has brought to light through a suggested link with zoonotic disease (explained below). If tropical deforestation were considered a country, it would [...]
Are Bitcoin’s positives being drowned out by negative economic noise? January 21, 2022 Jason Deane points out the numerous positives about Bitcoin that are getting lost in the fog of negative news narratives.