NatWest: This is the second glitch in six weeks (Source: Getty)
RBS has said its online banking system was brought down by a deliberate denial of service attack directed at the website.
RBS, NatWest and Ulster Bank' websites and apps went down for nearly an hour this morning. Hundreds of customers complained that they could not use the banking group's online systems while others said they were not able to use their own credit cards.
spokesman told City A.M: "The issues that some customers experienced accessing online banking this morning was due to a surge in internet traffic deliberately directed at the website.
"This deliberate surge of traffic is commonly known as a distributed denial of service (DDoS) attack. At no time was there any risk to customers. Customers experienced issues for around 50 minutes and this has now been resolved.
"We apologise for the inconvenience caused."
While the attack was happening, customers took to Twitter
to complain to the customer teams.
In response, NatWest tweeted “Reports have just come in and we are aware online banking is running slow at the moment and we are looking into this with a matter of urgency.
“Apologies for any inconvenience caused.”