Letters to the Editor – 09/09 – Twitter complaint, AI developments, Best of Twitter September 8, 2013 Twitter complaint [Re: Twitter complaint signals the start of a revolution for corporate reputations, Friday] This is a wonderful story. So many companies, of which British Airways is one, do not dedicate sufficient resources towards dealing with customers. The resultant media coverage, not to mention the thousands who saw the comment on Twitter, should set [...]
EasyJet back on the ascent as its traffic over the summer bounces September 5, 2013 SHARES in budget airline EasyJet bounced yesterday as it posted a 3.9 per cent jump in passengers during August to 6.1m. The budget carrier, whose shares had been slammed by a shock profit warning from rival Ryanair on Wednesday, said its planes were 1.1 percentage points more full compared to a year ago. In the [...]
Twitter complaint signals the start of a revolution for corporate reputations September 5, 2013 BRITISH Airways has just been exposed to the future of corporate communications. When one disgruntled passenger decided to complain about the quality of BA’s customer service, he ignored the traditional route of an angry call or email. Instead, he bought a promoted Tweet on Twitter – guaranteeing visual prominence for other users – to tell [...]
You’ll feel like you’ve been here before with this time travel rom-com September 5, 2013 FILM ABOUT TIME Cert 12a | By Daniel O’Mahony Three Stars FOR ME, it was always going to be about love.” That’s the reaction of Domhnall Gleeson’s Tim upon discovering he can travel through time. A knowing line from writer-director Richard Curtis, whose Four Weddings and a Funeral, Notting Hill and Love Actually trademarked the [...]
Europe fare war dents Ryanair’s profit forecasts September 4, 2013 AIRLINE shares took a nosedive yesterday after Ryanair, the biggest carrier in Europe, warned that it might miss profit targets for the year. The budget airline said a brewing price war in the UK and several other countries had dented its yields in recent weeks, as rivals try to tempt hard-up Europeans into taking more [...]
London Report: Blue chips end higher despite airline plunge September 4, 2013 THE FTSE top 100 steadied yesterday, paring early losses after a stronger open in the United States but dogged by an airline sector weakened by a profit warning from budget carrier Ryanair. The FTSE 100, which had been 0.6 per cent lower at midday, retraced its losses entirely in the first hour of trading on [...]
London Report: Syrian tension drags bank and mining stocks August 27, 2013 FINANCIALS and miners dragged Britain’s FTSE 100 lower yesterday as tensions in Syria and prospects of stimulus withdrawal by the US Federal Reserve crimped risk appetite. Reopening after a public holiday, London’s blue-chip shed 51.13 points, or 0.8 per cent to 6,440.97, costing the index all the previous session’s gains, albeit in low volumes. Crisis [...]
Brand Index: British Airways flying high as it extends lead over Virgin August 20, 2013 LAST summer I looked at perception of airlines and noted that British Airways, after years of being hit by a series of crises, had managed a steady period of improvement in its consumer perception scores, once again managing to overtake Virgin as Britain’s favourite airline. A year on, and in the heat of the holiday [...]
TUI ups carbon reduction target August 19, 2013 British travel firm TUI Travel said yesterday it has raised its carbon reduction target after its airlines hit an initial goal to cut carbon dioxide usage by six per cent two years early. The world’s largest tour operator, which owns six European airlines including Thomson Airways, said it now aims to reduce CO2 usage across [...]
What the other papers say this morning – 19 August 2013 August 18, 2013 FINANCIAL TIMES House of Fraser eyes London listing House of Fraser, the British department store chain, has considered a return to the public markets to help simplify its ownership structure. The group is mulling a listing in London, although this is being considered alongside other options to allow shareholders to exit the group, said one [...]