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COnsumer

  • Retail sales fall faster than expected ahead of Budget

    Retail

    Retail sales fell at a faster pace than expected in September, new figures have shown, as consumer confidence suffered a major drop ahead of the Budget. Total sales at retailers fell 0.4 per cent in September, according to the Office for National Statistics (ONS), a bigger drop than the 0.1 per cent forecast by City [...]

    More than a quarter of retail workers have experienced physically aggressive or violent behaviour
  • ‘Serious concern’: City watchdog accused of withholding information in motor finance row

    Banking

    The City watchdog is coming under pressure to release its communications with the Treasury and modelling data for its controversial motor finance redress scheme, City AM can reveal. The Financial Conduct Authority (FCA) is facing legal challenges from the finance arms of Volkswagen and Mercedes Benz as well as French-owned CA Auto Finance over its [...]

    Nikhil Rathi, chief executive of the FCA.
  • Revolut chatbot goes rogue by charging users to cancel subscription

    Fintech

    Revolut’s chatbot has threatened to charge customers who wanted to cancel their premium subscription because a key membership perk was reduced, City AM understands. The digital bank’s automated assistant – formerly known as Rita, or ‘Revolut’s Intelligence Troubleshooting Assistant’ – has ordered customers to pay a break fee when they requested to cancel their subscription. A [...]

    Revolut Mastercard debit card in black with textured lines on a light gray surface
  • Next hikes targets as heatwave boosts sales

    August 5, 2026

    Next has upgraded its profit targets for the year after breezing past second quarter expectations, putting its shareholders in line for a bumper payday. The FTSE 100 retail giant hiked its pre-tax profit expectations for 2026 to £1.24bn, around £25m higher than previously estimates. If achieved the figure would mark 7.3 per cent growth on [...]

  • City watchdog suspends parts of £9bn motor finance scheme after industry backlash

    July 2, 2026

    The UK’s financial watchdog has suspended parts of its under-fire £9bn motor finance redress scheme amid fierce backlash from industry and consumer groups. In a statement on Thursday, the Financial Conduct Authority (FCA) said the suspension will require firms to continue preparations for its scheme but avoid work that “may need to be repeated” if [...]

  • Soaring petrol prices and Devil Wears Prada 2 help consumer spending return to growth

    June 9, 2026

    Soaring fuel prices and box office hits helped consumer spending return to growth in May, according to fresh data from Barclays. Consumer card spending was up 0.8 per cent year-on-year last month, following a 0.1 per cent dip in April.  The rise came as essential spending jumped 0.7 per cent, led by a near 12 [...]

  • Barclays consumer spending drops for first time since 2024

    May 12, 2026

    Consumers using Barclays credit and debit cards cut their spending for the first time in 17 months in the latest sign of turmoil facing the global economy. Total spending was down 0.1 per cent year-on-year marking the first drop since November 2024, where Brits were feeling the pinch of Labour’s first Budget. Consumers mainly drew [...]

  • Motor finance compensation scheme hanging by a thread amid legal row

    May 8, 2026

    The City watchdog has told lenders to prepare for the “alternative scenario of no scheme” in the long-running motor finance scandal as another legal showdown brews. The Financial Conduct Authority (FCA) has received four legal challenges including from lenders Volkswagen Financial Services, Mercedes-Benz Financial Services and Crédit Agricole Auto Finance. On the consumer side, the [...]

  • Motor finance lenders warned of ‘gridlock’ as £9bn scandal clogs rearview

    April 27, 2026

    The UK’s top banks are gearing up to put the long-running motor finance scandal in the rearview mirror but warning lights on the dashboard suggest they may still face “gridlock” on the multi-billion pound saga. FTSE 250 lender Vanquis became the latest on Monday to confirm it would not lodge a legal challenge against the [...]

  • Motor finance trade body gears up for legal challenge to £9bn redress

    April 24, 2026

    The motor finance industry’s trade body is mulling lodging a legal battle against the UK financial watchdog‘s £9bn redress scheme. The Finance and Leasing Association (FLA), which counts Santander and the financial arms of BMW and Volkswagen among its members, is reported to be leaning towards challenging the City regulator’s scheme. Members of the body [...]

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