RIM’s reputation has been tarnished by the failure, which brought down data services from Chile to South Africa.
Users will now have free access to premium apps until the end of the year – a move that is likely to cost the manufacturer tens of millions of pounds. However, it falls short of some analyst calculations of the amount the company could be due.
Co-chief executive Mike Lazaridis said: “We are grateful to our loyal BlackBerry customers for their patience. We have apologised to our customers and we will work tirelessly to restore their confidence.”