RBS computer woes could last weeks

RBS could be dealing with the effects of the latest backlog of customers’ transactions for several weeks, the Financial Ombudsman Service said after it received around 500 calls from irate RBS customers.

Customers’ transactions from RBS, NatWest and Ireland’s Ulster Bank have been delayed because of a software update failure last week.

According to RBS, only one per cent of the delayed transactions, “a few specific sets of transactions”, still need to be processed.


RBS chief executive Stephen Hester said that an outsourcing contact to India at the beginning of April had nothing to do with the failure.