The internal data from EUclaim showed the most complained about British airlines, revealing the number of people seeking compensation against Ryanair has more than doubled in the last year.
During the period January to June 2015, some 1,879 Ryanair passengers sought advice from EUclaim, but in the same period this year, that number more than doubled with 4,781 passengers getting in touch with the company to seek recompense for their delayed or cancelled flight.
EasyJet has seen the number of cases through EUclaim increase every year for the last three years. This year it achieved a whopping 5,641 claims being processed against them by the flight compensation company.
But it’s not just low-cost carriers. British Airways features in the list in 2014, 2015 and 2016.
Aside from the negative news, some leisure airlines have been doing better every year since 2013, despite low-cost airlines doing worse than ever.
Monarch has been steadily improving its services, reducing the 2,599 claims made against it in 2014 to 2,001 in the same period in 2015. Monarch’s services have improved so much that it has fallen out of the 2016 top "Carriers of Shame" list completely.
And in any case, it’s not just the fault of airlines. Adeline Noorderhaven, UK Manager for EUclaim said: “The number of complaints in 2016 has been sky-high.
“It is likely that a prolonged period of bad weather toward the end of March, as well as a wash-out June played a part, but by far and away the biggest contributing factor has been the consistent strike action in France and Italy, which has led to flight misery for passengers as cancellations and delays shot through the roof.”
The Airport of Shame Award was won by Norwich, which is the most likely airport in the country for passengers to suffer a flight delay or cancellation. Gatwick came in second place, with Heathrow back in seventh.