Sorry not sorry: End the apology culture in business October 15, 2019 When David Neeleman, the founder of American airline JetBlue, published a YouTube video entitled “Our Promise to You” in 2007, it was the first corporate social media apology. The video set the standard for modern crisis management. Snow storms and bad planning had forced the airline to cancel more than a thousand flights, affecting over [...]
Half of motorists think charging loyal car insurance customers more should be illegal April 24, 2019 Fifty per cent of motorists think it should be illegal for insurers to charge existing customers more than new customers for the same cover, a new survey said today. The research by price comparison site Go Compare showed 61 per cent of participants felt insurers treat existing customers less favourably by charging those who renew [...]
Mike Ashley among Debenhams shareholders wiped out April 18, 2019 | City Talk By Graeme Evans from interactive investor. One of the most intriguing City soap operas is over for investors as lenders seize control of Debenhams. The fight for survival at Debenhams (LSE:DEB) stores goes on, but for investors the suspension of shares signalled the final act in a grim 13 years of stock market trading. The [...]
Best 25 stocks in the last tax year April 15, 2019 | City Talk By Graeme Evans from interactive investor. The FTSE 100 outperformed mid-caps last tax year, but the top FTSE 350 performers might surprise you. Take a look at the financial year ended on the 5th April, with the 25 top performing stocks in the FTSE 350 all producing gains of 40 per cent or more over the [...]
Home insurers make 100 per cent of profits from loyal customers April 10, 2019 Home insurance companies make 100 per cent of their profits from penalising loyal customers, new research shows. A study published today by Citizens Advice found home insurers make all their profits – amounting to over £1bn a year – from loyal customers holding policies for six years or more. The research showed that loyal customers [...]
Saga shares plunge 36 per cent after it announces £310m writedown and slashes dividend April 4, 2019 Over-50s travel and insurance company Saga lost a third of its value this morning after it said it was more than halving its dividend as it crashed to a £134.6m loss. Its share price plunged 35 per cent to 68p after its shock announcement. Read more: Saga set to hit profit guidance after sales cruise [...]
Kraft Heinz share price plunges as SEC probe and losses spook Wall Street February 22, 2019 Consumer goods giant Kraft Heinz’s share price plunged almost 30 per cent this evening as a probe from US investigators and widening quarterly losses spooked investors. Shares in the company plummeted on Wall Street this afternoon as the firm wrote down the value of its Kraft and Oscar Mayer brands by $15bn (£11.5bn) and reported [...]
The bonus is on you: Santander’s recent saga highlights the problems with deferred rewards February 4, 2019 Star investment banker Andrea Orcel was about to take the top job at Santander. And then he wasn’t. It turns out that the bank hadn’t quite realised how expensive Orcel would be, resulting in an unprecedented U-turn, as the board announced that Santander wouldn’t be hiring him after all. While Jose Antonio Alvarez will continue [...]
Over-50s insurer Saga set to meet profit expectations after sales cruise forward January 16, 2019 Saga, the insurer and package holiday provider for the over-50s, reported overall profitability is in line with expectations today despite a “challenging” market. Forward sales for cruises have been strong, the company reported, with its ship the Spirit of Discovery, which will set sail in June this year, reaching 69 per cent of the sales [...]
The FCA cannot afford to focus on Brexit alone October 25, 2018 It has been a mixed few months for the City's watchdog. On the one hand, the Financial Conduct Authority (FCA) has delivered long-awaited reforms to the asset management industry, while its chief Andrew Bailey has made several strong interventions in the Brexit debate, such as pointing out the absurdity of EU negotiators attempting to rule [...]