John Lewis brings back former fashion boss in bid to turn fortunes around January 12, 2024 John Lewis is bringing back its former director Peter Ruis to lead the department chain, in its latest efforts to turnaround the business. Ruis will return to the ailing retailer as executive director after a near decade long hiatus. The high street heavyweight has had senior level stints at some of the world’s most recognised [...]
John Lewis boss vows to keep employee-owned retailer ‘unique’ April 26, 2023 Dame Sharon White has vowed to preserve what makes the John Lewis Partnership “unique,” as the chief of the struggling retail chain outlines how the company plans to navigate the cost of living crisis and retain its customer base. Dame Sharon told The Telegraph retailers were continuing to see the “effects of the pandemic” and [...]
How has opinion of John Lewis’ brand image changed over Sharon White’s tenure? April 12, 2024 Steve Hatch, the chief executive of YouGov explains how the high-street favourite's image has changed under Sharon White's tenure.
John Lewis boss: Fix high street or risk “looting grounds” in city centres September 11, 2023 A lack of attention will see "embolden shoplifters and organised gangs" take over the high street, Sharon White reckons
John Lewis hires Google Cloud to supercharge digital revamp in £100m deal August 9, 2023 John Lewis is trying to get back on its feet by partnering with Google to drive its digital revamp, and shift away from high-street reliance. Valued at £100m, the partnership aims to improve the efficiency of John Lewis and Waitrose employees, enabling them to provide a better customer experience. Struggling high street favourite John Lewis [...]
Duvet? Check. Sweater? Check. Health check?… check. John Lewis launches in store clinics November 24, 2023 Customers shopping at John Lewis will now be able to check their iron levels alongside buying a new duvet set, as the struggling department store rolls out in store health clinics in its latest scramble to drag customers amid tough trading conditions. The ailing retailer has partnered with Covid testing group Randox Health to offer [...]
John Lewis faces fresh defiance from Ealing residents over build-to-rent tower October 9, 2023 The John Lewis Partnership is facing further resistance from Ealing residents over the retailer‘s attempt to erect a build-to-rent tower of 428 homes over a Waitrose supermarket in the west London borough. A campaign group, Stop the Towers, has made fresh calls to the council urging it to listen to residents’ concerns and reject the [...]
Why Dame Sharon White failed at John Lewis and what her successor needs to do October 4, 2023 The current chair of John Lewis was always a risky appointment, Simon Neville writes, but she made mistakes that her successor would do well to learn from as they seek to restore the retailer to relevance
Sharon White: What went wrong at John Lewis — and who might pick up the pieces? October 2, 2023 Appointed with no retail experience, Sharon White's time at the top of John Lewis will come to an end after just five years
John Lewis: Under-pressure Sharon White to step down at end of five-year term October 2, 2023 Dame Sharon White will not seek a second five-year term as boss of John Lewis Partnership and will step down next year, according to reports.