Debretts ask the expert: How to make my staff better at facing clients I work for an investment management firm and run a back office team which works with clients on compliance issues. I need my team to improve their client-facing skills in order to help us build better relationships and ultimately win more business. I’ve persuaded the company to allocate a small amount of money for training, [...]
Debrett’s Ask the Expert: How to cut out all the pointless meetings you have Q: Most of my day is spent in useless meetings and my colleagues seem blind to the fact that we’d all be more productive if we weren’t staring at each other in a room. I have just been promoted and I want to know what can I do to ensure the meetings that I lead [...]
Debrett’s Ask the Expert: How can I sell more effectively? Q: I work for a professional services company and my role involves tendering for new business. Despite going out with several pitches recently, my team has failed to win any new work this quarter. While we could blame Brexit fears, I worry our sales approach is letting us down. How can I ensure we sell [...]