281 tax enquiry centres to close

281 tax enquiry centres will close next year. Currently taxpayers can drop in to these centres for help paying their taxes. From June these will be replaced with a new phone service.

HMRC said that use of the centres had halved since 2006. HMRC Chief Executive Lin Homer said:

We will give a more specialised phone service for customers whose affairs can be resolved over the telephone, and face-to-face help to those who need it, visiting them at a place convenient to them, saving them both travel and time.