Which? demands regulators act on nuisance calls and messages

CONSUMER advice group Which? has today called for a government crackdown on unwanted calls and texts, demanding that regulators redouble efforts to prevent the practice.

The group says that a vast majority of people regularly receive unsolicited contact, with seven in 10 harassed by phone calls and four in 10 receiving texts in the last three months. It says that the UK’s relevant regulators – the Information Commissioner’s Office, the Ministry of Justice, communications regulator Ofcom and the Office of Fair Trading – should team up to scrutinise and punish cold callers.

Which’s research claims that 22 per cent of people have received 10 or more texts and 12 per cent have taken at least 10 calls. It points the finger at personal injury and payment protection insurance claims industries in particular.

“We want the regulators to work together to properly police and punish those responsible for unwanted calls and texts, using the existing law. If they are unwilling or unable to enforce the rules, the government should step in,” Which executive director Richard Lloyd said. “Our research once again shows that the behaviour of unscrupulous claims management companies must be tackled.”

A spokesperson for Ofcom, which recently outlined an action plan to tackle nuisance calls, said: “Ofcom is already playing an active role in the coordinated effort to tackle the wider issue of nuisance calls alongside other regulatory bodies and government.”

Related articles