Train firms told to be more open

TRAIN companies will be punished if they fail to keep passengers informed of delays to their trains, under a new code of practice announced yesterday by the regulator.

The Office of Rail Regulation said from February 2012 it wants to amend its code of practice, committing companies to provide jargon-free information about any disruptions to their services.

Under the plans, companies will also have to explain the reasons for delays. Train companies, station operators and Network Rail will all have to sign.