TalkTalk refunds £2.5m

Ofcom says its investigation into TalkTalk and Tiscali has resulted in almost £2.5m in refunds and good will payments after thousands of consumers were incorrectly billed for cancelled services. Ofcom opened an investigation into TalkTalk and Tiscali UK in July last year following complaints from over 1,000 consumers. Ofcom is now pushing for changes that will allow it to issue a financial penalty for breaches of its regulations, regardless of whether a company subsequently took action to address the problem.