RBS reveals its refund plans

City A.M. Reporter
THE ROYAL Bank of Scotland said yesterday that it will refund all charges incurred by its customers during the IT glitches that have left many account holders unable to access their cash over the past few weeks.

RBS also said it would reimburse customers of other banks who were hit as part of the crisis, paying back charges including overdraft fees and interest on late payments. Some Ulster Bank customers are still being affected by problems, which started last month.

RBS will send letters detailing refunds to account holders in the next two weeks.