The issues with the banking group’s IT systems have left customers unable to make payments or receive wages, while many others have been left confused about whether they can access the money that they are to suppose to have.
A statement on the NatWest website said today “we are continuing to experience technical issues with our systems. As a result, money credited to accounts may not be appearing on balances” and apologised for the “unacceptable inconvenience” it had caused to customers
NatWest branches stayed open late last night and opened early this morning to try and help customers with ongoing IT issues but the problems may continue into the weekend.
The Financial Services Authority (FSA) told City A.M.: "We are aware of the problem NatWest and RBS are facing with their IT systems. They have kept us fully updated and are working are to fix the problem."