Ombudsman sees PPI cases hit record high

Tim Wallace
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COMPLAINTS over payment protection insurance (PPI) claims more than doubled in the second half of last year, the financial ombudsman revealed yesterday, with the official judge of the cases receiving 2000 complaints a day.

The ombudsman received a total of 283,251 new complaints, up 110 per cent on the previous six months.

Of those, 211,885, or three-quarters, were new PPI complaints.

It also received thousands of others about insurance products and tens of thousands of complaints over banking and credit.

Complaints can be referred to the ombudsman if they are taking too long to resolve, or if there is a dispute over the outcome of the case.

Lloyds TSB accounted for the largest number of PPI complaints at 42,195, followed by Barclays at 37,883 and the Bank of Scotland with 34,434.

“Over the last year or so, we have geared up substantially to deal with these record complaint numbers and we are now resolving more cases each week than ever before,” said the ombudsman. “However, as the complaint levels show no sign of slowing, consumers are increasingly having to wait longer to get their complaints sorted – with many businesses still continuing to cause unnecessary delays.”