New IT fiasco at RBS

Suzie Neuwirth

ROYAL Bank of Scotland encountered a new IT failure this morning, leaving customers unable to access their accounts using the mobile banking app.

The state-backed bank’s shares were down almost three per cent today.

Customers of RBS – and NatWest and Ulster Bank, which are owned by the group – reported error messages when they tried to log on to check balances or arrange payments.

The bank had similar problems with the app at the end of March and experienced a huge IT debacle last summer when customers were left without online access to accounts for weeks.

The app is now said to be back up and running.