NATIONWIDE building society yesterday admitted that it has charged a substantial number of customers twice for debit transactions made on Tuesday.
Over 700,000 accounts – around a fifth of Nationwide customers – were affected by the mistake, which is thought to have occurred when an employee inadvertantly processed Tuesday’s debit card transactions for a second time on Wednesday.
Nationwide said that the 50,000 customers judged to have been adverseley affected by the error – those who experienced declined transactions as a result – would not be left out of pocket. “All charges will be refunded in full and any costs associated with this error will be reimbursed in full. None of our customers will suffer financial loss as a result of this one-off error,” said Nationwide’s Jenny Groves.
Coincidentally, yesterday afternoon RBS, which owns Natwest, confirmed that some of its customers were again having “technical difficulties with online banking and debit cards”.
Last night, an RBS spokesperson said: “Online banking is now fully operational and debit card transactions are processing as normal. We continue to monitor the systems closely.”