BOSSES at airline Deutsche Lufthansa have told staff in an internal letter that the German flagship carrier needs to do more to boost its cash flow, and pledged massive investments to offer more perks to passengers.
“High passenger numbers and seat load factors unfortunately say nothing about what remains in our coffers at the end of the day. And what’s there is still not enough to shoulder the investments we need to keep an edge as premium airline in the future,” chief executive Christoph Franz said in a letter to employees.
Der Spiegel quoted from the letter and a Lufthansa spokeswoman later confirmed the reported remarks. According to the letter, Lufthansa has earmarked €3bn to improve the “product experience” for passengers.
City A.M. Reporter