Lloyds stays at the top of bank complaints list

LLOYDS BANKING GROUP was the most complained-about financial firm during the last six months of last year, after more than 22,000 customers registered a grievance with the Financial Ombudsman Service (FOS).

Lloyds, the UK’s biggest bank by customers, was the subject of almost a quarter of the 97,237 new cases lodged with the ombudsman.

The Lloyds TSB brand attracted over 12,000 complaints, around the same volume as the previous half-year but almost twice as high as any other bank, said FOS figures out yesterday.

Around 8,000 cases lodged against Lloyds TSB related to insurance. The FOS has reported a growing number of cases linked to payment protection insurance across the industry.

Elsewhere, credit card issuer Capital One was complained about more than 4,400 times, while HSBC had 6,700 cases and NatWest had 3,700.

More than 6,700 customers complained about Santander to the ombudsman.

Natalie Ceeney, chief executive and chief ombudsman, said: “The latest set of complaints data continues to show that while some financial businesses are improving the way they handle their customers’ complaints, some regrettably are not.”