HomeServe still in talks with FSA over alleged mis-selling

Steve Dinneen
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REPAIR and insurance group HomeServe said outbound telesales calls would not re-start until it had overhauled its sales scripts, as it attempts to reassure customers in the wake of mis-selling allegations. The firm is also still in talks with the Financial Services Authority over several internal reviews.

The firm restarted limited inbound telephone sales last Friday after halting all telesales the week before following a review into how products had been sold by its staff.

The FTSE 250 group, which is approaching a key period as customers seek winter cover for boilers and burst pipes, said yesterday that outbound calls would only recommence once it was fully confident of meeting required standards.

Shares in the group have tumbled by more than half in the last month.