EUROSTAR has set out plans to prevent a repeat of December’s travel chaos, which could cost the company £10m if all 100,000 affected travellers claim compensation.
Chief executive Richard Brown has written to customers to assure them that safety and customer service have already been improved, ahead of the results of an independent inquiry due at the end of the month.
Mary Walsh, spokesperson for Eurostar, said: “This is the second time he has written to customers to emphasise how sorry we are about the disruption.
“All our trains are now more fully equipped, and we have more staff in call centres and in stations so customers can get information easily.”
Eurostar has a special timetable for coping with severe weather now.