City views: Is Virgin Atlantic Atlantic right to withhold fees over Heathrow's handling of the snow?

HELEN WHITEHEAD | SMBCE
“I don’t think it handled the snow well. Considering how much snow fell in New York I’d think it’s relatively unacceptable. But maybe compared to the rest of Europe it was pretty standard.”

NADIA MIRANVIEE | CREDIT MUTUEL
“It’s a good thing that Virgin is doing this. The airlines suffer when it’s the airport that didn’t have the capacity to deal with the snow. Heathrow should be able to deal with the public much better.”

DAVID YOUNG | JAMES ALLEN
“I think it was ridiculous. Heathrow needs to invest in the equipment and the money and deal with it quicker. It needs to put the investment in.”