I’m not an O2 user, but I would say this hasn’t affected how I see the company. This is just one of those annoying things a bit like the NatWest fiasco – it’s a human glitch, and it’s bound to happen sometimes. It does demonstrate the weakness of these systems - we can’t rely on this technology yet they want us to use it for everything.
I’m not on O2, but my father is, and I couldn’t get in contact with him at all yesterday. I’d definitely never switch to O2 now. I think it will affect its business, especially now that we’re coming up to the Olympics – staying in contact is now even more important. If it happens again, it’ll find customers leaving.
Half of the company wasn’t able to access their emails or make calls. Because we’re all on the move, it’s been a bit of a nightmare. I’m the person who’s had to deal with all this, so I’ve had a massive headache over this whole issue. But we’re not considering moving away from O2 yet – I do think it is just a one-off.