BRITISH customers made more complaints about Barclays than any other banking brand in the first half of the year, according to data released by the Financial Services Authority (FSA) yesterday.
Barclays was the subject of 251,563 complaints, with 53 per cent of closed cases upheld in customers’ favour, the regulator’s figures showed.
Next on the list was Lloyds TSB – a division of the part-nationalised Lloyds Banking Group -- which received 181,907 complaints between January and June. Santander UK was third, with 168,888 complaints.
Banks remain in the firing line of the general public and politicians around the world, with memories still fresh over the billions of pounds of taxpayer money that was spent to prop up the system during the credit crisis.
Barclays said it was working hard to improve its service and pointed out that the number of complaints about it during the first-half of this year was down 14 per cent from last year.
It said: “Delivering excellent service to our customers is our goal every single day, in every single way a customer interacts with us... When we do get it wrong, we apologise, try to correct it quickly and identify how to prevent it from reoccurring.