Bank complaints dive as scandals come to an end

Tim Wallace
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OMPLAINTS about PPI mis-selling have begun to fall, at long last reducing the number of cases sent to the Financial Ombudsman Service, the agency said today.


A total of 248,801 cases were referred to the FOS in the second half of 2013, down 24 per cent on the first half.

PPI complaints made up around three-quarters of the claims and have begun to fall, while complaints over other products also fell eight per cent.

Lloyds Banking Group still leads the way with 85,379 referrals in the six-month period. However, it was among the most improved lenders, as the number of complaints fell 34 per cent.