Qatar Airways has been ranked the best airline in the world, according to a new study.
The research, carried out by consumer group AirHelp, has put the Middle Eastern airline on top with Hamad International airport, also based in Doha, the capital of Qatar.
The group ranked 72 airlines and 141 airports bu analysing a series of key performance indicators (KPI) including on-time performance and service quality. Twitter sentiment was also used to measure the KPI of the airports.
Closely followed by Qatar Airways is Lufthansa in second and Etihad Airways in third and Singapore Airlines and South African Airways in fourth and fifth respectively.
Among the worst airlines were Air Mauritius, EasyJet, Pakistan International Airlines, Royal Jordanian Airlines and Wow Air.
In terms of airports, Greece's Athens International came in second place, followed by Tokyo Haneda, Germany's Cologne Bonn and Changi, Singapore.
The worst were Stockholm Bromma, Sweden; Paris Orly; Lyon; London Stansted and Kuwait International.
London Heathrow did not make it into the top 10, coming in at number 81 out of the 141-strong list.
The report found that Stansted's poor standing was due to a large volume of negative tweets. Gatwick was the worst airport when considering this metric alone, it said.
AirHelp CEO and co-founder Henrik Zillmer said: “For some time now UK airports have seemingly been in the news for all the wrong reasons and that has been realised in this data. The UK is enviably positioned when it comes to physical movement of people globally, but this report needs to serve as a wake-up call when it comes to actual performance.
"Passengers are clearly not happy and while it will be a challenge to address the issues highlighted in this report, it is also an opportunity to halt the decline in performance and provide consumers with a better experience.”
Best and worst airlines
|Top 10||Bottom 10|
|Qatar Airways||Jet Airways|
|Singapore Airlines||Korean Air|
|South African Airways||Ryanair|
|Austrian Airlines||Air Mauritius|
|Qantas||Pakistan International Airlines|
|Air Malta||Royal Jordanian Airlines|
|Virgin Atlantic||Wow Air|
Best and worst airports
|Top 10||Bottom 10|
|Hamad International, Doha||Eindhoven Airport, Holland|
|Athens International, Greece||Bordeaux Merignac Airport, France|
|Tokyo Haneda, Japan||Edinburgh, UK|
|Cologne Bonn, Germany||Boryspil International, Kiev, Ukraine|
|Changi, Singapore||Manchester Airport, UK|
|Nagoya Chubu, Japan||Stockholm Bromma, Sweden|
|Viracopos International, Sao Paulo, Brazil||Paris Orly, France|
|Amman Queen Alia, Jordan||Lyon, France|
|Gurarapes Gilberto Freyre International, Recife, Brazil||London Stansted, UK|
|Quito International, Ecuador||Kuwait International, Kuwait|