Lloyds Banking Group says customers are facing online banking issues which it is ‘working hard’ to resolve
Lloyds Banking Group said this afternoon that it had noted intermittent online banking issues for some customers, and was looking to sort the trouble as soon as possible.
A spokesperson said: “We are aware that some customers are experiencing issues logging on to internet banking. We are working hard to resolve the problem and apologise for any inconvenience caused.”
Read more: TSB online banking woes continue into second week
The issues come as TSB enters its second week of online banking troubles, with customers complaining they are still being kept out of their accounts and cannot use online banking and the mobile app.
TSB’s troubles began after it shut down services in a planned arrangement from Friday 20 April to 6pm on the Sunday in order to move customer data onto a new IT system.
However, problems have since persisted for customers, despite TSB bringing in experts from IBM last week to tackle the chaos.
The Lloyds issues are not at all related to the difficulties TSB has had with its systems, and once customers have got logged in, they are able to use the full functionality of internet banking.
Separately, it was announced this afternoon that top TSB executives will be going in front of the Treasury Select Committee on Wednesday, after the reports of IT problems.
Chair Nicky Morgan said the committee was “extremely concerned by the problems at TSB” and the “apparent miscommunication to customers about the extent and natures of these problems”.
TSB chief executive Paul Pester said in a letter to the committee that he was “deeply sorry for the serious problems” customers had been experiencing, and work by IBM will help lead to a detailed remediation plan to help TSB provide “a full suite of services to its customers as soon as possible”.
Read more: TSB boss Paul Pester among top execs to face MP grilling